O2 Voucher Codes - November 2020

History of O2

O2 was formed in 1985 as Cellnet, a joint venture between BT Group and Securicor, and is the commercial brand of Telefónica UK Limited. O2 is one of the UK's leading digital communications companies, with over 23 million customers. According to Ofcom, it has the highest customer satisfaction for any mobile provider in the UK.

In 2014, 74,000 people voted in the MetrixLab UK Website of the Year awards, and O2 was awarded Website of the Year 2014, as well as Best Website in the Telecoms category. For the 6th year running, it has also been ranked Number 1 Network for Customer Service Satisfaction by Ofcom.

O2 currently sponsors the England rugby union team and the O2 Wireless Festivals in Leeds and London. It was formerly the shirt sponsor of Arsenal F.C. and the Ireland rugby union team.

Brands

Many top phone brands are available in O2 stores, including:

• Samsung
• Apple
• HTC
• LG
• Sony
• Microsoft
• Nokia
• Kit
• Alkatel
• Huawei
• Google Nexus
• Moto

• Pebble
• Sony SmartWatch
• Belkin
• Beats

Voucher codes and discounts are available for all the brands above.

Departments

In-store and online departments include:

• Phones
• Tablets
• Upgrades
• Sims
• Mobile broadband
• Accessories
• Insurance
• Smart Watches
• Fitness Trackers

Opening times

Most O2 high street stores are open as below:

Opening times vary from store to store, however, with some shops (especially in retail parks or late night shopping centres) open later.

Delivery Information

O2 offers free delivery for all devices, sims and accessories. Sims and smaller accessories (headphones and cases) are sent via Royal Mail, while larger accessories (charging plates and speakers) and devices are shipped by courier. You can choose the day (and even time) you want them to be delivered. Premium delivery slots are available throughout the week and on Saturdays. If you just want it as soon as possible, order by 22:00 and (in most areas) your item can be delivered on the next working day for free.

If delivery is not convenient, just select click and collect at checkout and use the store locator to see your collection options. O2 will check that what you want is in stock and will let you know when it's ready to pick up - if it's not immediately available then they will order it in for you. To collect your order in store, you'll need your 4 digit reference code, as well as the credit or debit card you paid with. Devices that are marked as out of stock, pre-order or are on back-order will not be subject to free next day delivery. These items will be sent out as soon as stock is available.

Returns Policy

If you are not happy with your purchase, O2 has a 14-day 'change of mind' period for all customers.

All goods must be returned to the same place you bought it within 14 days of telling O2 you want to cancel the contract. The goods must be in a brand new condition (including removing any security features and other protections that would prevent access). If you purchased a bundle, you will need to return all the equipment in that bundle. If you have bought a SIM-only or a bolt-on, with no phone or tablet, then you must still let O2 know you wish to cancel, but the SIM does not have to be returned. Instead, you should break it in half and throw it away. If you cancel, reimbursements will be made for all payments, aside from your old contract buy-out fee or any express delivery charges.

O2 may also deduct money if the goods come back damaged or used beyond what's reasonable. You are responsible for any damage and reduced value of the goods as a result of your opening, testing or playing with the product. If you use it more than is needed to check it, then a portion of your reimbursement will be deducted to cover damages. You will also be charged for any services you've used.

Before you return the device, you should check that it is unlocked and free of security software or other protections, and that you have included your proof of purchase, all the original parts, all accessories, bundled items or free gifts, the original packaging (where possible), and your returns label.

If a fault happens within 14 days, O2 will give you either a replacement or your money back. If 14 days have already passed, they will try to fix it for you.

Security & Reviews

O2 takes security very seriously - the site uses 128-byte SSL encryption.

O2 has consistently been ranked number 1 network for Customer Service Satisfaction by Ofcom. Reviews on TrustPilot are fairly low, but it is worth bearing in mind that most satisfied customers do not leave a review, which can skew overall brand perception.