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The Book People is a direct bookseller. It was founded in 1988, employing a unique business model of self-employed distributers who visit local businesses and locations, leaving samples of books and then returning a week or so later. The model was a success, allowing people to build up their own business and control their level of success. This in turn allowed The Book People to grow substantially. It is now an award winning direct selling business, employing over 600 people, and has a flourishing online and mail order business.
The Book People has been able to successfully compete and thrive alongside larger multinational book selling websites through their direct selling business model, discounted pricing and exceptional customer service. They have also grown through careful planning and acquisition of other booksellers, including Red House and Index Books.
The business operates in the UK and the Republic of Ireland and was voted best value bookseller in the country in a Which? Magazine review of booksellers.
The company was originally based in Godalming in Surrey, but has since expanded to various locations throughout the country, enabling its distributers to easily access stock and minimise delivery times for customers.
The Book People sells books from a wide range of publishers including all best sellers.
The website and mail order catalogue are divided between children's and adult titles and then split in to various topic areas. Children's titles are then grouped according to age range for easy navigation. Adult titles are split between fiction and non-fiction.
Children's departments include:
Non- fiction departments include:
Fiction departments include:
The Book People don't operate any shops so don't have opening hours. Their website is open 24 hours a day all year round. A mail order catalogue service is also available and teh company operates a frequent direct mail operation detailing latest titles, sales and promotions including voucher codes.
Standard delivery is five to seven working days within the UK and priced at £2.95. The Book People also operate a 48-hour delivery service for only £4.95. Orders are delivered within two working days providing the order was placed before midday Monday to Friday. Next day delivery is also available for £6.95 for orders placed before 1pm.
Next day and 48-hour service is not available in some postcodes. These locations are listed on The Book People website.
The Book People offers a delivery service via the British Forces Post Office (BFPO), details of which can also be found on The Book People website.
Regular promotions include free postage or discounted delivery charges. These are often time bound promotions, which are activated through via voucher codes that are regularly available. The Book People also run regular flash sales and seasonal sales which are communictaed through their direct mail, email newsletters and website.
The Book People operate a straight forward returns policy. If you are not completely satisfied with your purchase then you can return it for a complete and immediate refund within 30 days of purchase. The full refund will also include the original cost of delivery. In the rare event of a damaged or incorrect delivery, the item or items will be picked up at no cost to the customer and replaced. Customers wishing to cancel after an order has been placed will have to arrange for the products to be sent back at their own cost, and will receive a full refund on receipt of the products.
Customers should allow up to 21 days for refunds and 10 days for replacement orders although damaged and faulty orders will be replaced immediately depending on stock availability.
The Book People's refund guarantee is in addition to your statutory rights and does not affect them in any way.
The Book People website is their main source of business. They therefore take customer security extremely seriously and have taken appropriate steps to ensure data security and encryption where possible. The website uses a Secure Socket Layer (SSL). This encrypts the data stream between the customer's web browser and The Book People's server.
The Book People use Feefo for customer ratings and at the time of writing they had a 98% satisfaction rate based on 171,832 customer reviews. All of these can be read on hte Feefo site which can be accessed via The Book People's website. This includes 148,282 excellent reviews and 19,645 good reviews. The majority of these are focused around value for money, delivery and general customer service.
We list all the latest deals available and we constantly update the site 24 hours a day, 7 days a week, if you are looking for a The Book People discount code for January 2022, chances are we have it listed!
We also list expired discount codes too which sometimes work, so make sure to try them before you checkout to get a few extra pounds off your order!
All our discounts are free to use for everyone including NHS staff and Police officers, students may also be able to gain a The Book People student discount.